The Matrix42 App delivers the power of Matrix42 Workspace Management at your users fingertips, anytime and anywhere. It provides a simple, intuitive interface for end users to access your service catalog, place orders, submit help desk tickets, check the real-time status of orders and tickets, view company news and browse the company address book - all from the convenience of their iOS devices.
In addition to that, incident managers can now work solely on their iPads in order to create, work on, and close incidents. Beautiful Dashboards, showing the latest open Incidents as well as the latest Services and employees, and even your company’s Facebook and Twitter news, accompany all this.
Key Features
Mobile Service Desk:
Browse the Knowledgebase, create new tickets, track progress, view all open tickets and rate service quality.
Mobile Service Catalog:
Browse all available services, get mobile access to your workspace, track and approve open orders and provide transparency into all service-related costs and dependencies.
Mobile Incident Management:
Create, work on, and close Incidents. Have a mobile Dashboard focusing on the most important KPIs like users with the most open incidents or incidents opened within the last 24 hours.
Company News:
Get the latest company news and announcements delivered to your iPad, including social media streams from your Facebook and Twitter accounts.
Company Address Book:
Search the company address book and save contacts to your local address book.
Mobile Content Management:
Browse, edit and save documents from sources provided by your company.
Main Benefits:
• Deliver outstanding and convenient service to mobile users
• Improve user perception of IT as responsive, service-oriented and cutting edge
• Keep mobile users informed and in touch, wherever they may be
• Reduce user downtime through faster, more convenient reporting of incidents
• Provide a powerful Mobile Incident Management for your Help Desk
• Intuitive design, making it easy for users to request and track services
• Ability for Managers to approve orders on the go
• Tightly integrated with the rest of the Matrix42 WPM solutions
About Matrix42
Matrix42 is the leading supplier for Workspace Management solutions. Matrix42 Workspace Management enables the seamless management of physical, virtual and mobile environments. It combines Client Lifecycle, Cloud, SaaS, Virtualization, Mobile Device Management and Service Management into a holistic solution enabling users to have transparent access to their data and services everywhere, from any virtual or physical device at any time.